The front desk that never goes home.
Lola answers your practice's phone when your team can't: after hours, over lunch, and when every line is ringing. She books, reschedules, answers questions, and passes the rest to your staff.
Email us about your practice Built for psychiatry and behavioral health practices.Hear Lola take a call.
A Saturday morning, the office is closed, and a parent calls. This is Lola's real voice. Turn on the sound to listen, or hear the same call in Spanish.
- CallerHi, I'd like to make an appointment for my daughter. She's sixteen.
- LolaOf course, I can help with that. Is this her first visit with us?
- CallerYes, it's her first time. We have Aetna.
- LolaGreat, we take Aetna. I have Thursday at 4:30 by video, or Friday at 10 in the office. Which works better for you?
- CallerThursday by video is perfect.
- LolaYou're all set for Thursday at 4:30. I'll text you the video link.
- New patient booked. Your team sees it Monday morning.
- CallerHola, I need to make an appointment for my son, he's fifteen.
- LolaClaro, con gusto le ayudo. ¿Es la primera vez que viene con nosotros?
- CallerSí, first time. We have Aetna.
- LolaPerfecto, aceptamos Aetna. Tengo el jueves a las 4:30 por video, o el viernes a las 10 en la oficina. ¿Cuál le queda mejor?
- CallerEl jueves por video, perfect.
- LolaListo, quedó para el jueves a las 4:30. Le mando el enlace del video por mensaje de texto.
- New patient booked. Your team sees it Monday morning.
What Lola does on a call
She follows your practice's rules: which visit types you offer, which plans you take, who sees teenagers, what counts as urgent. When a caller needs a person, she says so and gets them to one.
Books new patients
Collects the details your intake needs and puts the visit on your schedule, in person or by video.
Reschedules and cancels
Finds the next opening that works and frees the old slot for someone else.
Answers insurance questions
Reads from your own list of accepted plans every time, so the answer matches what your billing team would say.
Takes refill and provider messages
Writes them up clearly and sends them to your team. She never promises what only a clinician can decide.
Shares visit details
Addresses, parking, video links, what to bring, which provider does what.
Hands off to your staff
Transfers the call during office hours, or leaves a complete note when the office is closed.
A crisis call is never a scheduling call.
Lola listens for signs that a caller is in danger on every call. When she hears them, she stops what she's doing and gives the caller 988 or 911 right away, in their language.
English, Spanish, and everything in between.
“Sí, necesito cambiar la cita del Thursday, porque tengo work hasta las cinco.”
Works with the systems you already use
Lola connects to your EHR and phone system, so appointments land where your staff already looks. No new screens for your front desk to learn.
EHR
Phones
Patient messaging
Using something else? Tell us what you have. We'll let you know what Lola can connect to.
Built by a psychiatrist who knows the front desk.
Lola was designed by a practicing psychiatrist who knows what a behavioral health front desk is really like: the new patient who's nervous to call at all, the parent asking about their teenager, the refill that can't wait until Monday, the insurance question nobody wants to get wrong.
Every rule she follows starts from that understanding, so the details your patients care about are the details she gets right.
Stop sending calls to voicemail.
Tell us about your practice: how many calls you get, which EHR and phone system you use, and when your phones go unanswered. We'll reply personally.
hello@meetlola.ai